Privacy Policy

Last updated: July 12, 2025

Zero Data Retention

Your operational data is processed and immediately discarded. We never store logs, metrics, or code.

End-to-End Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

No Training Data

Your data is never used to train AI models or improve our algorithms.

1. Information We Collect

Account Information

We collect basic account information including your email address, name, and company information when you sign up for FireWatcher.

Operational Data

FireWatcher processes your system logs, metrics, and application data to provide operational insights. This data is processed in real-time and immediately discarded after analysis.

Usage Analytics

We collect website usage statistics through Google Analytics to improve the Service, including feature usage patterns and performance metrics. This data is anonymized and aggregated.

2. How We Use Your Information

We use your information to:

  • Provide and maintain the FireWatcher Service
  • Process and analyze your operational data in real-time
  • Send you service-related communications
  • Improve and optimize the Service
  • Comply with legal obligations

3. Data Processing and Storage

Zero Retention Policy

Your operational data (logs, metrics, code) is processed in a secure sandbox environment and immediately discarded after analysis. We do not store or retain this data in any form.

Account Data

Account information and configuration settings are stored securely and retained only as long as your account is active.

4. Data Security

We implement industry-standard security measures including:

  • End-to-end encryption for all data in transit and at rest
  • Secure sandbox environments for data processing
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms

5. Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information only in the following circumstances:

  • With analytics providers (Google Analytics) for usage analysis
  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and safety
  • In connection with a business transaction (merger, acquisition, etc.)

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your account and associated data
  • Object to processing of your information
  • Data portability (where applicable)

7. Cookies and Tracking

We use essential cookies to provide the Service functionality. We also use Google Analytics for website analytics to understand how users interact with our Service and improve the user experience.

You can opt out of Google Analytics by using the Google Analytics Opt-out Browser Add-on or by disabling cookies in your browser settings.

8. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the ”Last updated“ date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@firewatcher.ai.